Live Chat Software

Quorum Customer Support

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EMAIL

Submit a ticket and a support representative will contact you.

support@quorum.net

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CALL

Support
+1.408.708.4502
UK Support:
+44 203 808 9181
Toll-Free
+1.888.99.QUORUM
+1.888.997.8678

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SUPPORT PORTAL

Login and create a support ticket.

LOGIN NOW

Enabling Support Access Using TeamViewer

Quorum’s customer support team uses TeamViewer for enabling remote access into your environment. To install TeamViewer, please click here, or under the navigation bar above.




Quorum is 100% committed to providing best-in-class customer service. Since critical system outages may affect your business at any time, we offer the option for support services 24x7x365 days a year. You can choose from the following support plans:

Standard Support
  • Direct support via phone or email and access to our Technical Support Engineers

  • 24/7 Response to Phone and Email issues

  • Next-Business-Day hardware support (included for first 3 years)

  • Unlimited access to our Customer Support Portal

  • Access to all onQ software maintenance updates

Contacting Customer Support

Support Service: Email and phone support coverage 24 / 7 / 365 days a year. With escalation capabilities from 6am to 6pm US Pacific Time during normal US business days (excluding major US holidays and weekends).

Website: Customer Portal

  • Email: support@quorum.net

  • Phone Support: +1.408.708.4502

  • UK Support: +44 203 808 9181

  • Toll-Free: +1.888.99.QUORUM (+1.888.997.8678)

Please Provide The Following When Contacting Support:

  • Your name, company, phone, email

  • onQ software version

  • Protected Node software version (if applicable)

  • Appliance unit tag information (if a hardware issue)

  • Problem description

  • Problem frequency and history

  • Problem impact assessment

  • Text of any error messages

  • Steps taken so far to troubleshoot the problem

Customer Support Guidelines

  • Calls should always be answered within 60 seconds under normal call volumes.

  • Portal Updates, Voicemail and emails will be responded to within 1 hour of submission.

  • Quorum Customer Support Plans do not include initial appliance installation services. These services are provided within the QuickStart service, at an additional charge. Please contact your Quorum representative for more details on this service.

  • Customer Support Plans do not provide technical support for third-party products, like Protected Node hardware/software or networking equipment. However, we will help identify issues with these products in the course of diagnosing problems that affect your onQ appliance. You will then be responsible for working with the third-party vendor to resolve the problem with their product.

Customer Support will provide active support for the previous major version (i.e. 2.x, 3.x) for a minimum of one year from the release of the next major version.

 

 Global Headquarters

QuorumLabs, Inc.

2890 Zanker Road

San Jose, CA 95134

Toll Free: +1-877-997-8678

Phone: +1-408-708-4500

US Sales: info@quorum.net

Support: support@quorum.net

UK/EMEA/APAC: uksales@quorum.net

 

 

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