Quorum’s customer support team uses TeamViewer for enabling remote access into your environment. To install TeamViewer, please click here, or under the navigation bar above.
Quorum is 100% committed to providing best-in-class customer service. Since critical system outages may affect your business at any time, we offer the option for support services 24x7x365 days a year. You can choose from the following support plans:
Direct support via phone or email and access to our Technical Support Engineers
24/7 Response to Phone and Email issues
Next-Business-Day hardware support (included for first 3 years)
Unlimited access to our Customer Support Portal
Access to all onQ software maintenance updates
Support Service: Email and phone support coverage 24 / 7 / 365 days a year. With escalation capabilities from 6am to 6pm US Pacific Time during normal US business days (excluding major US holidays and weekends).
Website: Customer Portal
Phone Support: +1.408.708.4502
UK Support: +44 203 808 9181
Toll-Free: +1.888.99.QUORUM (+1.888.997.8678)
Please Provide The Following When Contacting Support:
Your name, company, phone, email
onQ software version
Protected Node software version (if applicable)
Appliance unit tag information (if a hardware issue)
Problem frequency and history
Problem impact assessment
Text of any error messages
Steps taken so far to troubleshoot the problem
Customer Support Guidelines
Calls should always be answered within 60 seconds under normal call volumes.
Portal Updates, Voicemail and emails will be responded to within 1 hour of submission.
Quorum Customer Support Plans do not include initial appliance installation services. These services are provided within the QuickStart service, at an additional charge. Please contact your Quorum representative for more details on this service.
Customer Support Plans do not provide technical support for third-party products, like Protected Node hardware/software or networking equipment. However, we will help identify issues with these products in the course of diagnosing problems that affect your onQ appliance. You will then be responsible for working with the third-party vendor to resolve the problem with their product.
Customer Support will provide active support for the previous major version (i.e. 2.x, 3.x) for a minimum of one year from the release of the next major version.
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