As Symantec pulls the Backup Exec appliance, small and mid-sized businesses are left in the lurch. First, they spend hard-to-find IT dollars on a backup appliance with software and then find out they’ll have to take that appliance elsewhere and spend more money on backup software. We feel for the Symantec customers on the rollercoaster ride of the company’s long journey to find itself. These customers have been shuffled around, re-assigned, and re-priced, and now they’re being phased out. So much for loyalty, and so much for a dependable investment in disaster recovery systems.
A plasma cloud from a solar superstorm – sounds like science fiction, doesn’t it? Well, it’s real, it’s here, and it’ll be around for at least five more years. Are you prepared for the solar flare that could scramble your data, cut power, and cripple your systems? Continue reading
No doubt, you’re here because you care about business continuity. You have a plan and you’ve tested it to be sure it works, but a test is not the real world. Your primary IT personnel have no trouble following the plan. They’re familiar with it. Heck, they probably wrote it. But what about everyone else in the department? Your recovery plan needs to be human enough that any IT employee, whether new to the organization or seasoned, can pick it up and follow through. Use these methods to ensure that’s the case. Continue reading
Backing up isn’t hard, but recovering the data can be. If your disaster recovery program just focuses on having backups, your thinking may be upside-down. If you can start designing your disaster recovery plan as just that, a “recovery,” you’ll see efficiencies in the way you manage your disaster recovery plan that promise faster returns to normalcy when things go wrong. Continue reading
Many a business owner has cursed Microsoft for tight-fisted policies that make it prohibitively expensive to use the company’s solutions, coupled with a painful lack of cross-platform support for more affordable solutions. For many years, if your business partners used Microsoft, you had to use it, as well, if you wanted to share information. Now, recovering from some painful lessons and stepping forward with a new CEO, Microsoft may be changing its tune. The recent acquisition of InMage disaster recovery software, which functions across many platforms, offers mixed messages about how much time Microsoft spends thinking about the needs of customers. Continue reading
All too often, small businesses go for the lowest dollar purchase to accomplish a given task. They send workers into the field with laptops not designed for rough handling. Then, at a critical point in the customer experience, they cannot close the deal or complete repairs because the device they carried has failed. Hardware failures in the field can affect customer experience and business reputation. Preventing these failures is an important part of disaster recovery planning. As it turns out, ruggedized laptops are a cost effective solution. Continue reading
As cloud technologies mature, more businesses stand ready to tap its potential. Cloud computing is not so much marketing hype as the future reality for any business. Many find that a hybrid model, leveraging hardware and cloud computing, allows them the comfort of backup and recovery available through multiple channels. They get the security of keeping vital data on-site or in private clouds, while leveraging the cheaper public cloud for non-critical applications. Cloud bursting promises to leverage added computing power available through the cloud while providing a novel Disaster Recovery (DR) and prevention method that wasn’t available before. Continue reading
In the past, I’ve discussed the essential parts of a disaster recovery plan, but then my travels took me to a blog post from Change Management firm Evolven that addressed all the costs associated with downtime. After reading, I realized that the potential economic losses to reputation from an outage or data breach make reputation recovery just as important as bringing servers back online and recovering data. The way to protect a business’s reputation is through Crisis Management, a function of public relations.
Many businesses are looking at virtual servers as cost saving measures. They’re more scalable, flexible, and don’t need parts. And of course, they are much, much cheaper than physical servers are. But virtual servers aren’t impenetrable. They still need physical servers to run on and so suffer the same vulnerabilities. Because of this, full virtualization is a bad idea. You’ll still want to keep some functions on physical servers. Continue reading
It’s been over a week since the State Department’s visa database crashed. Travelers are still experiencing long delays and problems. It’s an example of how routine maintenance can turn into an extended problem. When will the database be up and running at capacity again? The best answer you’ll get is “soon.” If only the State Department had onQ, many visa problems could have been avoided. They would have been up and running again in no time. Continue reading