Change user passwords
For security purposes, the default password for your Appliance(s) cannot be made public. If you do not know your default password, contact Quorum Support.
When you first configured your Appliance(s), you logged on as VARAdmin or, in the case of Hybrid Cloud, Admin using the default password.
After you configure your Appliance(s) and, if applicable, the onQ Archive Vault, you must immediately change the default passwords for these users. The user ID is not case-sensitive, but the password is case sensitive.
| Note: It is critical that you remember your VARAdmin password: Quorum Support cannot recover it and cannot perform certain support tasks without it. VARAdmin is not needed for day-to-day administration and operation. This caveat does not apply to Hybrid Cloud users as you do not have access to VARAdmin credentials. |
To change a user password:
1. Log on to the HA’s onQ Portal or the DR Appliance’s onQ Portal as
VARAdmin, or
Admin. Each Appliance has its own password.
2. Go to APPLIANCE CONFIG tab > ADVANCED button > Users page.
3. Select a user, then MODIFY.
4. Specify a new username and password.