(Step 2) Install onQ Service on cluster

Use this procedure to download and install the onQ Service installer on the Windows cluster server that you want to protect.

To manually install the onQ Service on a cluster server:

In this procedure, you will perform a manual install of the onQ Service on the cluster server.

1. RDP to the server that you want to protect, then log on to that server as a user with administrative privileges.

2. From that server, launch a browser (see Browser Support), then log on to the HA’s onQ Portal as varadmin.

a. In the onQ Portal, go to APPLIANCE CONFIG tab > ADVANCED button > DOWNLOADS page.


	Warning: Do not download the.ez file, which is only intended for Protect Me‑based enrollments as outlined in (Agent‑based PNs) Restart the onQ Service), not manual installs.

b. Scroll down and select the QuorumWinBCVSetup<bitVersion>-BCV<build>.msi file that matches your server’s operating system.

c. Click the DOWNLOAD button, saving the file to your Downloads folder. Stop! Do not run this file yet because you might not have the necessary User Account Control levels.

a. Open the Downloads folder. On the newly downloaded msi installer, right‑click > Run as Administrator. If prompted, do not put any restrictions on this account.

b. Follow the on‑screen instructions in the Setup Wizard.

When prompted, choose whether or not you want to configure the service to use a specific account. This account must have adequate privileges to back up all the files that you want to protect.

In the After service configuration dialog, do one of the following:

• Click Cancel to configure the service to use Local System as the owner of the onQ Service.

• Click OK, then, in the dialog that launches, specify the account and credentials that you want the service to use, then OK. For example, you can configure the service to run as administrator. If you want the service to run as the domain administrator specify the domain:

A service running on Windows generally runs as a user account, usually Local System by default. However, you can configure the service to run as any user. At the end of the process, onQ Manager presents you with a summary of the PN's proposed configuration.