Troubleshooting : Reboot Alerts : A0018
  
A0018
Message: Unable to shut down VMName VM while starting onQ protection.
Cause: The cause depends on a number of factors.
Solution: If an RN is in production due to a disaster, do not reboot the onQ Appliance; contact Quorum Support instead. If no RN is in production, go ahead and reboot the onQ Appliance.