A0704
Message: ApplianceName has detected a FAILURE of the Protected Node PNHostName. If this is an actual failure, use the onQ web portal to start the backup Recovery Node for this machine.
Cause: Either a host IP changed or, more commonly, the system time being off by roughly 5 minutes. Typically when a PN shows red for offline it is one of these 2 cases. However, this error can also occur if the PN shut down or rebooted or the onQ Service isn’t running.
Solution: Do one of the following, and in the following order:
• IP Address Scenario: This problem most commonly occurs when the onQ Service is installed during a PN enrollment when the PN has a DHCP address, prior to a static being assigned. If the IP address of the PN changed, update the IP address in the onQ’s hosts file as outlined in
Manage hosts, then
restart protection.
• onQ Service not running on agent‑based PN. PN is up and running, but the onQ Service isn’t. This situation is possible following a successful automatic upgrade of the PN or after a reboot of the PN. If true,
restart the onQ Service.
• PN shutdown or reboot. The PN shut down or rebooted for maintenance or some other reason. If true, power on the PN or wait for the PN to reboot, then verify that the PN is online.