Symptom | Possible Cause | Solution |
I see a Browser and onQ are not on the same network message | This message means that the PN and HA are on different subnets. This configuration is okay. | If you intend for them to be on different subnets, ignore this message. This message is just a reminder. |
(applies to agent‑based PNs only) I don't see the Protect Me button. | The following conditions must be met before the Protect Me button is visible: • The onQ Appliance must have been initially configured. • The PN's operating system must be supported by onQ. • Protection must be turned OFF. | Verify that the conditions are met. For os support, go to Platform Support. |