Live Chat Software

QuickStart Service

Support

+1.408.708.4502
UK Support: +44 203 808 9181

Toll-Free

+1.888.99.QUORUM
+1.888.997.8678

Accelerate the implementation of your Quorum onQ investment.

Quorum onQ QuickStart Service includes the product training and installation guidance necessary to speed deployment and maximize ROI.

What does the onQ QuickStart Service Include

onQ QuickStart Service is an essential ingredient to rapid implementation of your onQ solution. Delivered by Quorum or a Quorum Certified Partner, the QuickStart Service encompasses all the tasks necessary to install and deploy your onQ appliances. Online training is included as well.

  • Installation Assistance: Installation professionals will walk you through the first-time process of installing and configuring your appliances to protect up to three servers: and assist you in planning for protection of all remaining servers in your datacenter.

  • Online Training: onQ QuickStart online training consists of two separate sessions designed to provide you with a solid base of knowledge with respect to onQ appliance architecture and features. Additionally, we will cover some of the initial configurations, live server and data recovery and basic problem solving techniques.

  • Session One: The first onQ QuickStart online session is structured around adding the first three protected nodes (PNs). A dedicated support team member will walk you through the process in real-time. We will review each node for disk space requirements, and discuss how Microsoft’s Volume Shadow Copy Service plays an integral role in allowing us to take snapshots of your servers in real-time. We will also review potential schedule conflicts from third-party applications and provide recommendations.

  • Session Two: The second onQ QuickStart online session allows you to review the status of the initial configuration, ask questions and receive additional training on the various recovery scenarios with an opportunity to do a real file-level recovery. We will also review the procedure of relocating the Disaster Recovery (DR) appliance without disrupting the connection between the High Availability (HA) and Disaster Recovery (DR) appliances. Finally, you will be setup with an online account allowing you to have direct access to support in case issues arise after the onQ QuickStart process is completed.

Key Aspects of the onQ QuickStart Service
  • Kickoff meeting to establish goals and timelines

  • Configuration of appliances

  • Installation of the onQ Agent on up to three servers with initiation of protection

  • Initial backup and RN creation on the HA appliance

  • Initial data synchronization and RN creation on the DR appliance

  • Testing RNs within the onQ test network, including configuration of the RN Self-Test schedule

  • Training for up to three members of the team – delivered remotely

  • Review of best practices

  • Review of HA failover and recovery procedures

  • Creation of the DR capacity plan

  • Review of DR failover and recovery procedures

  • Creation of a plan to complete configuration and protection of remaining servers

  • Final meeting to ensure goals have been met

 

 Global Headquarters

QuorumLabs, Inc.

2890 Zanker Road

San Jose, CA 95134

Toll Free: +1-877-997-8678

Phone: +1-408-708-4500

US Sales: info@quorum.net

Support: support@quorum.net

UK/EMEA/APAC: uksales@quorum.net

 

 

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