Support FAQs

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What applications and operating system environments can be backed up and restored by Quorum onQ?

Quorum onQ™ can back up, protect and restore the entire application and data stack associated with any application running on Windows Server 2003 and Windows Server 2008, either on a physical server or in a VMWare, Xenserver or Hyper-V virtual machine.

How many servers can Quorum onQ protect?

onQ Appliance models can support up to 45 in a single 2U rack mountable server. Multiple appliances can be deployed together for even higher capacity. For a full comparison of the available options, contact us.

Do my protected servers need to be virtualized?

No. Quorum onQ is designed to protect and restore any mix of virtual and physical servers. Quorum onQ creates virtual clones of each of your protected servers, called Recovery Nodes (RNs) that can be started with a single click and take over in just minutes.

Do I need a backup server to run my applications in the event of a failure?

No. The Quorum onQ appliance not only manages the backup and recovery process, virtualizes all of your servers but it also runs the virtual clones of your servers right on the appliance - either locally or remotely. When a protected server fails, onQ starts the virtual clone of your server right on the appliance. This eliminates the need to invest in backup hardware for temporarily running applications in the event of a failure or disaster.

What Recovery Time Objective (RTO) does Quorum onQ provide?

Quorum onQ's one click recovery generally has applications back on-line in under 5 minutes.

What Recovery Point Objective (RPO) does Quorum onQ support?

Quorum onQ can provide fully deduplicated system snapshots as frequently as every 15 minutes (15 minute RPO). The deduplicated changes from each snapshot, which are generally under 0.25% of the size of the system being backed up, are then further compressed before being replicated to the off-site onQ DR appliance over an encrypted network connection.

Will Quorum onQ saturate my limited site to site bandwidth?

Quorum onQ supports throttling to prevent workload backups from consuming excessive bandwidth and clogging your network. This throttling is configurable and allows administrators to essentially run Quorum onQ replication "in the background" in situations where bandwidth between sites is limited.

How is my data secured during offsite transfers?

Data is compressed and encrypted over an SSH tunnel between the HA and DR appliances.

How do I manage my Quorum onQ appliance?

Quorum onQ features a secure web-based interface, allowing administrators to simply and easily manage it remotely via a browser or even a browser-enabled smartphone.

How long does it take to install Quorum onQ?

onQ is plug-and-play. Installing the appliance and enrolling your servers takes under an hour (depending on the number of servers) and then the snapshotting, deduplication, virtualization and replication processes are fully automatic.

What does a typical Quorum onQ configuration cost?

Appliance pairs for complete protection with instant recovery and self-testing start at under $25,000.Contact us for full details on configuration options and pricing.

The Quorum Technical Support team works to ensure that 100% of our customers are satisfied. To expedite your issues, we provide both email and phone support.

Our Support Reviews

  • I've spoken to some people at Quorum about their product. I've never tried it but it sounds like a really solid product and their support is good as well. Overall, a worthy backup solution.

    A.J. Stringham

  • We've had Quorum installed for over 6 months now and I've never been so impressed with a backup / DR solution in my 17 years in the field. It just works. Having a virtual server farm with this added in will allow you to backup complete VMs without having to worry about tapes, VCB backups, or...

    Ann Raffel

  • We like most places have spent many years looking for a HA and backup solution. The past has notbeen kind to us until we tried the Quorum solution. Just the time saved in running tape backupd and offsite storage is a nice savings. Thie software usen in this solution is easy to configure and...

    Dan Majewsk

  • The OnQ product simply works as advertised…….

    I remember sitting through the demo thinking to myself, "I'm sure it works; however is it as easy as they make it sound to be?"

    I remember installing the agent on my test servers for the 1st time and how skeptical I was about coming in...

    Eddie Asad

  • We spent several years looking for the right solution for our environment and we found it with Quorum. No more tapes or upgrades to backup software. The implementation and support staff are knowledgeable, professional and focused on the customer. As others have stated there are many ways to...

    Jbryan

  • Our institution has used the Quorum HA device for over a year and have used the recovery functions several times. When you need something super simple that JUST WORKs, this is the system you should look into.

    While the first glance will give you a small sticker price shock, remember you...

    Jon Jennings

  • We have had the Quorum onQ HA appliance for close to a year now. The install and working with the technical staff is solid A . They are all very knowable and are quick to reply if you have a question for them. I have an Exchange server that was having some issues and needed to run the virtual...

    Kmhaugen

  • Implementing a DR solution is a challenge; it is always difficult to justify using a large portion of your time and budget for something you hope never to use. If you ever have to use your DR, it will necessarily be at the worst possible time; late on a Friday night. Will you remember what...

    Lionel

  • After 17 years of backup to tape I finally made the move to the Quorum onQ disk based system. We researched a number of technologies and products and decided on Quorum for the following reasons:

    • Disk based backup with global deduplication - Plenty of space to save a significant...

    Navillus

  • We are always looking for the best and most cost effective DR solution. With Quorum’s DR device we now have both. Before Quorum, we were using the standard back up to disk. After a recent server failure, we were looking for a better way. We needed a DR solution that did not require a constant...

    Ryan Green

  • We are always looking for the best and most cost effective DR solution. With Quorum’s DR device we now have both. Before Quorum, we were using the standard back up to disk. After a recent server failure, we were looking for a better way. We needed a DR solution that did not require a constant...

    Ryan Green

  • Thank goodness for these folks and thier Cloud DRaaS. We shooped around for ever to get off tapes and signed up with them after Sandy. Best bang for the buck and more!. Never have to worry since the device is on and off site. The folks over there are top notch and know thier stuff. Don't waste...

    Scott

  • Best service and devices on the market. After Sandy we shooped to get off tapes and signed with these guys. Top in the field, don't bother with anything else. Simple to use and works. Great tech staf.

    Scott

  • We researched the top vendors for our DR solution and decided on Quorum onQ appliance.

    We couldn’t be more pleased with our decision. The installation, configuration and seeding went smooth; we have had the appliance up and running for about 7 months without an issue. Testing and...

    Steve, Mike Lenahanm, IT Director, EBS

  • I have had the Quorum onQ HA appliance for only a couple of weeks now. The install and working with the technical staff is A+ in my opinion. They are very knowable and quick if you have a question. I haven't yet completed all the Start-Up training yet but I ran into an issue that I needed to...

    Steven, Steven Reedal, IT Manager.

  • We have been looking for DR, HA and online backup solution for a long time. We have tested a few products from different companies. I think Quorum is the best so far. It is especially good for company like our size. We are a trading firm with about 200 users.We have Quorum in place for about a...

    Tony

  • We have had Quorum onQ HA/DR appliance for almost a year and a couple of months at one of my client’s site. The appliance was easy to install and setup. Technical support are super helpful and ready to help us when issue arise or when they detect issues with the snapshots and replications. They...

    Truc