Modify e-mail alert settings

onQ sends alerts if it detects possible system failures. To receive such alerts, you must configure the Appliance to send those alerts.

As your alert delivery mechanism, you can specify either onQ Central, which only requires port 443 access to the internet, or e-mail, which requires a SMTP server and, optional credentials.

To modify alert settings:

1.	Log on to either the HA Appliance’s onQ Portal or the DR Appliance’s onQ PortalArchive Vault Portal.

2.	Go to APPLIANCE CONFIG tab > ALERTS page.

3.	Click MODIFY.

4.	In the Alert Delivery Configuration pane, do the following:

a.	Select one of the following mechanisms to deliver your alerts.

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(Recommended) onQ Central — Use this option if you want the Appliance to send alerts to onQ Central, Quorum’ support management system, in addition to the recipients that you specify. This option provides Quorum Support information about your Appliance as it relates to those alerts, enabling Quorum Support to better respond to potential issues with your Appliance. This option requires that you open outbound port 443 on your firewall.

•	email — Use this option if you want the onQ virtual machine to send alerts to use your company's mail server to the recipients that you specify. Specify your company’s email server and, optionally, the credentials for authenticating with that server. Ensure that port 25 is open on that mail server.

b.	In the Daily Report Time field, specify when you want the report to begin capturing data for the Backup Activity Report. This time is a 24-hr period, and defaults to 8pm.

5.	In the Alert distribution lists pane, type the email addresses for the recipients of the two different alert severities: Notify and Critical.

Type multiple email addresses on the same line, separated by commas or spaces.

 

6.	Click Send to test your email settings. This test sends a sample email to the recipients that you specified in Step 5.

•	If onQ Central is your delivery mechanism and you don’t receive the test email, ensure that port 443 is open on your firewall. In this case, onQ is saving the alerts to its alert queue. onQ will resend these alerts after you configure your firewall correctly.

•	If the onQ virtual machine’s delivery mechanism is to an email server (SMTP relay host) such as your company’s email server, and you don’t receive the test email, ensure that port 25 of that mail server is open to the onQ virtual machine.

 

v3.6 HF1