Perform File‑level Restore

onQ provides a way for you to retrieve any combination of files and folders or entire drives from existing snapshots of any protected node. This process is known as a file‑level res tore (FLR).

If, however, your protected node’s server failed, you need to perform a bare metal restore (BMR) as outlined in Perform Bare Metal Restore. You can choose to replace the current file, folder, or drive, or to store it on any protected node or standalone server so long as it is reachable from your network.

Note:  FLR is supported for both Windows and Linux‑based protected nodes, though the example below demonstrates a recovery using a Windows‑based protected node.

To retrieve a snapshot, using FLR:

1.	Log on to the Appliance’s onQ Portal.

2.	Click on the RESTORE tab > FILES page.

A page similar to the following appears:

3.	In the Available Snapshots pane, expand the folder for the protected node.

4.	Double‑click on the snapshot that contains the data you want to restore.

Another page, labeled Step 1, appears:

5.	Specify the files you want to retrieve. Expand the hierarchy on the left, select the desired folder or files, then click NEXT:

•	For each folder, select the check box to select all of its contents.

•	Click Files to display the individual files in the content pane to the right. Then, in the content pane, you can select the individual files that you want.

6.	Before you proceed with the restore, identify the host to which you want to restore the files.

•	You want to restore to a Protected Node. Do so if you want to restore to the same or other Protected Node.

•	You want to restore to a Standalone Server. Do so if you’d like to inspect the files before you restore a protected node with them.

7.	Based on your decision in Step 6, in the Destination PN to restore drop‑down, specify the recovery destination — the host where you want to store the retrieved files. The files will automatically be saved to:

•	(Windows) - C:\onQRestore.

•	(Linux) - mountpoint/onQRestore. For example, /onQRestore if you chose / or /boot/onQRestore if you chose /boot.

Note:  To ensure that you restore your files correctly, only PNs that share the same operating system as the host that owns the snapshot that you want to restore appear in the list.

The destination can be on the same PN, any other PN, or some other destination.

•	(PN hostname) Choose this option if you chose “Protected Node” in Step 6, then select the drive. Skip the next step.

•	(Other) Choose this option if you chose “Standalone Server” in Step 6. When you select Other, a text box appears labeled Destination hostname or IP address. Type the address of your desired destination server. Proceed to the next step.

8.	If you want to restore to a standalone server, which, unlike a protected node does not already have the onQ Monitor installed, do the following to open up a communication “channel” between the onQ Appliance and the standalone server:

a.	Download and execute one of the following files on that remote host, depending on your operating system.

•	(Windows) WVhdS. You need only download and execute this file on the remote host as the example below shows. From a DOS prompt, run the following command:

# WVhdS_version.exe 5000 0 restore-location

For example:

(where c:\temp in the following example is the restore location)

•	(Linux) onQFLRSelf.sh. Automatically untars a file to the recipient that you define:

# cd <restore-location> # wget http://<OnQ-IP-address>/onQFLRSelf.sh # sh onQFLRSelf.sh

9.	Begin the restoration. Click START RESTORE, then click Yes to confirm:

Note:  Protection must be ON in order for the START RESTORE button to appear.

If you chose PN hostname | Specify Restore Drive:
If you chose PN hostname | Specify Restore Drive OR Other:
	If restore completes, output indicates All done:

Afterward, the onQ Portal returns you to the main RESTORE page.

10.	Verify that your restore completed successfully:

a.	Observe Snapshot status:

•	The left pane (Available Snapshots) - shows available snapshots, as folders, listed in a hierarchical structure by node, date, and time.

•	The right pane (Recovery Status) - shows your previous efforts at retrieving files from snapshots. The carat to the right symbolizes the result of each past restore attempt.

Status	Completed OK   carat is green and points upward	Restore finished successfully. If you roll your cursor over the icon, you see the message.
	Incomplete(NetworkErr) carat is red and points downward	Restore failed. If you roll your cursor over the icon, you see a reason for failure.
	Incomplete(ReplyError) carat is red and points downward	Restore failed. If you roll your cursor over the icon, you see a reason for failure.

b.	(Standalone Server) Verify that the restored files appear in the expected destination.

 

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