Restart the onQ Service If the onQ Service is not running on the protected node, the HA Appliance cannot establish a secure connection to that protected node. To restart the service: 1. RDP to the Protected Node. 2. From that PN, launch the HA Appliance’s onQ Portal. 3. Go to Start > Programs > Control Panel > Services. 4. Right-click on Quorum onQ Service, and choose Restart.
