BMR Errors Error Cause What do I do? Authentication failed for onQ You typed the incorrect credentials. Try again. Failback already running for a different target The onQ Appliance is busy performing a BMR for a different Recovery PN. An onQ Appliance can only perform one BMR at a time. Wait for the in-progress BMR to complete, then perform the next BMR. onQ Protection turned off. Could not continue with BMR process Protection on the onQ Appliance is off. Turn on protection. onQ connection timeout If the wizard doesn’t get a response from the onQ Appliance within 60 seconds, the wizard displays this timeout error. Try again. Could not connect to onQ The wizard could not connect to the onQ Appliance. Try again. Could not retrieve PN list from onQ There was either an unexpected database error; or There are no PNs in the onQ Appliance’s list of protected node (the list is empty). Try again. If the problem persists, verify that you logged on to the correct onQ Appliance. No Snapshots available for the selected PN There are no snapshots available on this onQ Appliance for the PN you selected. Verify that you logged on to the correct onQ Appliance. onQ already started failback for a different target. onQ terminating current BMR session. onQ allows concurrent BMR logins to the same onQ Appliance; however, precedence is given to the last BMR user. If you are not that user and you try to start a BMR/Incremental restore, you will be rejected by onQ: QUARK automatically redirects you to the logon page and displays the aforementioned message. Perform the BMR at a later time.
