Self‑Test Alerts

Example Self‑test alerts are listed in the following table:

Error Code	Severity & Subject	Message	Cause	What do I do?
A1001	NOTIFY - Self-Test of <RN> was successful	The automated self-test of <PN-Name> running on <Appliance-Name> was successful....	The self‑test started per the policy set in Configure automatic testing of RNs.	Nothing. Self‑test is running as expected.
A1002	NOTIFY – Self-Test of <RN> failed	The automated self-test of <PN-Name> running on <Appliance-Name> failed....	onQ defines a failure as any Self‑test that doesn’t complete successfully within a 15-minute period.	1. Verify that the operating system is supported. Go to Platform Support. 2. Verify that the RN is in a usable state by booting it in test mode. If it boots, verify that there is adequate memory and disk space on the hypervisor. If the RN still fails to boot, reinitialize it. 3. Determine if the RN is dependent on having another RN (for example, a Domain Controller) in the same environment. Unresolved dependencies can lead to services not starting correctly on the RN. If the RN still fails to boot, contact Quorum Support, providing the information outlined in Helpful System Information. In addition, provide us the answers to: • Is there a PN with the same operating system on the same onQ Appliance where self-testing is passing? • Is this a newly protected PN? • Is this PN experiencing sudden self-test failures with prior success?
A1003	NOTIFY - Self-Test of <RN> was terminated before completion.	The automated self-test of <PN-Name> running on <Appliance-Name> was terminated before completion due to resource constraints. Self-test will continue when sufficient resources are available.	Variable	Nothing. Self-test will restart on its own.

 

v3.6 SP1 HF1