Troubleshoot RN Problems Use the following table to troubleshoot problems with your recovery nodes as reported by the onQ Portal. Symptom What’s it mean? What do I do? RN’s RN Status icon is red You just added the PN and onQ is backing up the PN for the first time. Wait for the backup to complete. See also Monitor backups. Protection is off. Turn on protection. Go to Start node protection. Creation policy is set to Build on Demand. Change the policy. Go to Modify recovery node creation policy. Red exclamation point appears next to the protected node The protected PN is down and the corresponding RN is running. This is expected behavior. Fix your PN. Before you bring the PN online, stop the RN.
