Update Appliance software

Quorum releases a new version of onQ Appliance software, service pack and hot fixes as required from time to time. If the onQ Appliance is registered with Quorum’s onQ Central system for licensing, alert redirection and receiving updates, then updates are automatically downloaded on to the onQ Appliance between 10pm and 2am when the updates become available.

To automatically install an update:

Unless instructed, there is no need to stop protection to apply the updates. If protection is on, onQ quiesces the system, stops protection, applies the new software, then restarts protection. The upgrade process reboots the onQ, if required. The length of time that onQ requires to complete the upgrade depends on the number of active jobs currently running.

Before you begin, verify that your upgrade path is supported. Go to Upgrade Support.

1.	Trigger the download of the onQ package, if it hasn’t already downloaded.

a.	Go to APPLIANCE CONFIG tab > ADVANCED button > Software Upgrades page.

b.	Click the Check for Updates button.

Mouse‑over the Check for Updates button to display the status of the download.

The onQ Portal’s DASHBOARD displays an Install Updates button after the new software downloads from onQ Central.

2.	Apply the new software:

a.	Go to the DASHBOARD tab.

b.	Scroll down and click the Install Updates button.

c.	Click the Upgrade button when prompted to initiate the upgrade.

From the DASHBOARD, mouse‑over the Install Updates icon to display the status of the upgrade.

3.	Restart protection.

4.	From your browser, press CTRL-F5 to load and activate the onQ Portal changes.

To manually install an update:

You must log on as VARAdmin to update the software on your onQ Appliance(s).

When protection is OFF, the installation process begins immediately. A progress icon appears until the installation completes. Mouse‑over the icon to display the log of software packages that are being updated. A reboot of onQ occurs automatically, if needed. Manually installing an update with protection ON is not recommended.

1.	Verify that your upgrade path is supported. Go to Upgrade Support.

2.	Log on to the onQ Portal.

3.	Stop protection.

4.	Go to APPLIANCE CONFIG tab > ADVANCED button > Software Upgrades page.

5.	Install the files in the following order:

a.	Select onQ upgrade package 1, then Install.

b.	Select onQ upgrade package 2, then Install. If requested, reboot the onQ Appliance(s).

c.	'Select 'quark_xxxx.qpkg', then Install.

6.	Restart Protection.

7.	From your browser, press CTRL-F5 to load and activate the onQ Portal changes.

 

v3.6 SP1 HF1