Helpful System Information To speed up technical support for your issue, please provide the following information when contacting Quorum Support. • Account information. • onQ STATUS page - screen shot or copy/paste. • List of your troubleshooting steps and results. • PN’s hardware vendor/model, physical or virtual. • PN’s operating system and host name. • Description of special networking configuration and software installation. • List of any recent upgrades or software changes. • BSOD screen shot, if applicable. • If your PN is VMware‑hosted, specify whether it’s agent‑based or agent‑less. • Support Log (see Generate Support Log). • The Health Report, if your onQ is not configured to send these reports to onQ Central.
