(Agent‑based Windows PNs) Update node software

You do not need to initiate an upgrade of the onQ Service on your agent‑based PNs because onQ does this for you automatically immediately after you initiate an onQ Appliance upgrade, if the:

•	PN is available.

•	onQ is not backing up the PN or processing a recent snapshot from the PN. Otherwise, onQ performs the upgrade after the PN is no longer busy with these tasks.

If you hover‑over the DASHBOARD tab > PROTECTED NODES page > RN Status icon, you’ll see messages for the upgrade in progress.

Lastly, onQ sends alerts about the upgrade. If you aren’t a recipient of such alerts, you can generate the Event Log for a given PN; this log shows the coordination that transpired between onQ and the PNs.

There is no way to disable automatic upgrades of the onQ Service. However, you can continue to use the following alternative method if your PNs are in a state that requires a manual upgrade.

 

To manually install an update on an agent‑based Windows PN:

1.	Verify that your upgrade path is supported. Go to Upgrade Support.

2.	Log on to the onQ Portal as varadmin and using Internet Explorer. If you want to use Firefox, download the software before you continue.

3.	Upload the package.

4.	Stop protection.

5.	Click Protect Me.The Protect Me wizard launches.

The wizard automatically finds the package that you uploaded.

6.	Follow the wizard’s instructions to upgrade the PNs.

v3.8 HF1