Upgrade Support

Upgrading directly to version 3.8 HF1 is supported for onQ Appliances and protected nodes running 3.6 SP1 HF1. If you’re currently running 3.8, please upgrade directly to 3.8 HF1.

When upgrading, take note of the following:

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When you upgrade your onQ Appliance or AV to 3.8 HF1, if onQ's or AV's timezone is set to anything other than United States time, the installer resets the timezone such that it shows the incorrect timezone for Backup Status/Archival Status and onQ Status/AV Status. (The timezone in the dialog’s drop‑down list is correct.) To set the Backup Status/Archival Status and onQ Status/AV Status to the correct timezone:

1.	Stop protection.

2.	Open the Modify Local onQ Setup/Modify Archive Vault Setup and save the expected timezone: (APPLIANCE CONFIG | ARCHIVE CONFIG tab > onQ (LOCAL) | ARCHIVE VAULT page > MODIFY button > SAVE button).

3.	Reboot the onQ and AV.

•	After an onQ upgrade, you must refresh your browser using CTRL-F5. If you don’t, portal changes will not be activated and some user actions will not work.

•	You must manually reboot the onQ Appliance after the onQ upgrade completes.

•	An onQ upgrade to 3.8 HF1 does not involve any major repository migration or restructuring.

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Upgrade packages are deployed through onQ Central. onQ and AV will auto-download the necessary onQ packages when the daily cron job runs. This job runs between 10pm and 2am each day. This deployment occurs for all onQ Appliances for which onQ Central is set to allow download of the latest software packages.

 

v3.8 HF1