(Agent‑based PNs) Restart the onQ Service If the onQ Service is not running on the protected node, the HA Appliance cannot establish a secure connection to that protected node. Restarting the onQ Service during a backup or upgrade can cause backup/upgrade failures. (Windows) To restart the service: 1. RDP to the PN. 2. Go to: Start > Programs > Control Panel > Services OR Start > Administrative Tools > Services 3. Right-click on Quorum onQ Monitor (aka onQ Service), and choose Restart. (Linux) To restart the service: 1. Verify that the service is installed: > rpm -qa | grep node 2. Start the service: > service dcrm-node start
