Synchronize system time

The HA Appliance uses an NTP Server for its system time (for more information, go to Configure Appliance’s hypervisor settings).

The HA Appliance and the protected nodes must not be out of sync by more than 180 seconds during installation or 5 minutes after installation. If they are out of sync, a secure connection cannot be established.

Symptoms of an unsecure connection are outlined in (Agent‑based PNs) Connection Problems.

To verify the system time on the onQ Appliance:

1.	Log on to either HA Appliance’s onQ Portal or the DR Appliance’s onQ Portal.

2.	Go to DASHBOARD tab > onQ STATUS page. The time appears as a header on the page.

To synchronize the clocks:

If the clock on the onQ Appliance is not synchronized with the protected nodes, you have a few choices:

•	(Best) Enable NTP on the protected nodes or the Domain Controller.

•	(Better) If your protected node is acquiring its time from your Domain Controller, update the time on that server.

•	(Not Recommended) Update the system time on each individual protected node to be in sync with the onQ Appliance. This process is tedious, but it works.

v3.8 SP1 HF1