Update Appliance software

Quorum regularly releases new versions of onQ Appliance software, including service packs and, from time to time, hot fixes.

Upgrade packages are deployed through onQ Central. onQ and AV will auto-download the necessary onQ packages when the daily cron job runs. This job runs between 10pm and 2am each day. This deployment occurs for all onQ Appliances for which onQ Central is set, by Quorum Support, to allow download of the latest software packages.

To automatically apply an update:

•	You must log on as VARAdmin to update the software on your onQ Appliance(s).

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Unless instructed to do so in (Start Here) Upgrade Support and Requirements, there is no need to stop protection to apply the updates. If protection is on, onQ quiesces the system, stops protection, applies the new software, then restarts protection. The upgrade process reboots the onQ, if required.

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For onQ Appliances that are multi‑tenant, you must upgrade them one tenant at a time and in one session. Unless instructed to do so in (Start Here) Upgrade Support and Requirements, it is not necessary to reboot the onQ Appliance after each tenant upgrade. A reboot after the last upgrade will suffice.

•	You must upgrade both HA Appliances, DR Appliances, and onQ Archive Vaults synchronously.

Before you begin, verify that your upgrade path is supported and learn about any pre‑upgrade and post‑upgrade requirements. Go to (Start Here) Upgrade Support and Requirements.

1.	Log on to the onQ Portal. You must log on as varadmin user.

2.	Trigger the download of the onQ package, if it hasn’t already downloaded.

a.	Go to APPLIANCE CONFIG tab > ADVANCED button > Software Upgrades page.

b.	Click the Check for Updates button.

Mouse‑over the Check for Updates button to display the status of the download.

The onQ Portal’s DASHBOARD displays an Install Updates button after the new software downloads from onQ Central. The onQ STATUS page > Issues pane also displays an Appliance software upgrade available message.

3.	Apply the new software:

a.	Go to the DASHBOARD tab.

b.	Scroll down and click the INSTALL UPDATES button.

c.	Click the UPGRADE button when prompted to initiate the upgrade.

4.	From the DASHBOARD, mouse‑over the Install Updates icon to display the status of the upgrade.

5.	From your browser, press CTRL-F5 to load and activate the onQ Portal changes.

Immediately after this onQ Appliance upgrade, onQ automatically initiates a PN software (agent‑based) and PN proxy software (agent‑less) upgrade as outlined in:

•	(Agent‑based Windows PNs) Update node software

•	(Agent‑based Linux PNs) Update node software

•	(Agent‑less Windows/Linux PNs) Update PN Proxy software

To manually install an update:

You must log on as VARAdmin to update the software on your onQ Appliance(s).

When protection is OFF, the installation process begins immediately. A progress icon appears until the installation completes. Mouse‑over the icon to display the log of software packages that are being updated. A reboot of onQ occurs automatically, if needed. Manually installing an update with protection ON is not recommended.

1.	Verify that your upgrade path is supported. Go to (Start Here) Upgrade Support and Requirements.

1.	Log on to the onQ Portal. You must log on as varadmin user.

2.	Stop protection.

3.	Go to APPLIANCE CONFIG tab > ADVANCED button > Software Upgrades page.

4.	Install the files in the following order:

a.	Select onQ upgrade package 1, then Install.

b.	Select onQ upgrade package 2, then Install. If requested, reboot the onQ Appliance(s).

c.	'Select 'quark_xxxx.qpkg', then Install.

5.	Restart Protection.

6.	From your browser, press CTRL-F5 to load and activate the onQ Portal changes.

 

 

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