(Agent‑based Windows PNs) Update node software
If you’re experiencing PN upgrade problems, go to
Upgrade Problems.
You do not need to initiate an upgrade of the onQ Service on your agent‑based PNs because onQ does this for you automatically and immediately after you
initiate an onQ Appliance upgrade and from that point forward if the:
• PN is available.
• onQ is not backing up the PN or processing a recent snapshot from the PN. Otherwise, onQ performs the upgrade after the PN is no longer busy with these tasks.
If you hover‑over the DASHBOARD tab > PROTECTED NODES page > RN Status icon, you’ll see messages for the upgrade in progress.
Lastly, onQ sends alerts about the upgrade. If you aren’t a recipient of such alerts, you can
generate the Event Log for a given PN; this log shows the coordination that transpired between onQ and the PNs.
There is no way to disable automatic upgrades of the onQ Service. However, you can use the alternative method outlined in
(Alternative) To manually install or reinstall agent‑based Windows PN software: if your PNs are in a state that requires a manual upgrade.
If, at any time, you want to verify version compatibility, go to
(Agent‑based PNs) Verify PN software compatibility.